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Frequently Asked Questions

If you have any questions not addressed below please feel free to e-mail or call our Member Care Team.

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Overview

  • What is Quickflix? Read +Close

    Quickflix is Australia's largest online movie rental company, offering a variety of smart new ways to discover and enjoy great movies and TV shows.

     

    With Quickflix you can enjoy home delivered DVD and Blu-ray rentals and instant streaming of movies and hit TV shows to your connected devices.

     

    Receive as many DVD and Blu-ray rentals as you can watch and return each month, choosing from more than 60,000 titles which include the latest release movies and TV shows, special interest titles and many other genres. You can also choose to have one, two or three discs out at a time.

     

    With our affordable streaming packages you can instantly stream all the viewing you want on up to 5 connected devices, including smart TVs, games consoles, smart phones, PCs and Macs, tablets, TiVo and a wide range of other connected devices. With a monthly streaming subscription you can choose from a constantly changing catalogue of all-time classic films, blockbuster favourites, acclaimed cult hits and popular TV shows.

     

    And whether you’re on a subscription or not, you can also select from our new release Pay Per Play options and our Pay To Own episodes of hit TV shows.

     

    Quickflix DVD & Blu-ray

    Get DVDs & Blu-rays delivered straight to your letterbox, then watch and return in our pre-paid envelope and your next choices will be immediately dispatched.

     

    Quickflix Streaming

    Unlimited streaming from a library of hundreds of blockbuster movies & TV shows, including the best from HBO & the BBC.

     

    Pay Per Play

    Purchase and stream movies one at a time. Choose from a great selection of brand new and classic titles.

     

    Pay To Own

    Purchase and stream entire seasons or single episodes of your favourite TV shows. You won’t need an active subscription to be able to enjoy this content and once purchased, it’s yours to watch as many times as you like. Prices will display on selection of the title.

  • What are Quickflix Membership requirements? Read +Close

    To take up a Quickflix subscription or to purchase a Pay Per Play or Pay To Own title, you will need to become a Quickflix Member.

     

    To become a Member you must be an Australian resident, at least 18 years of age, have a valid credit card or PayPal account and a valid email address.

  • How do Free Trials work? Read +Close

    A Free Trial is a period during which new Quickflix Members may try one of our subscription services without charge.

     

    The duration of a Free Trial offer will be shown on our website when you sign-up or if you have a promotional offer on the relevant promotional material. The length of Free Trial offers may differ and any special Terms or Conditions will be highlighted.

     

    You will not be charged during any Free Trial period except for any Pay Per Play or Pay To Own purchases.  A pre-authorisation request will be made against your nominated payment card, which puts a temporary hold on a small token amount of money, a bit like when you rent a car or check into a hotel. This money is never transferred to Quickflix, and is only held by the bank for a short period before being released back your account. This ensures that we are able to issue debit requests against nominated payment card should you wish to continue your subscription beyond the free trial period. The pre-authorisation amount is currently $0.01.

     

    The first charge to your nominated payment card will be at the end of the Free Trial period and will be for your first month’s subscription payment and your Joining Fee. If you cancel your subscription before the end of the Free Trial period you will not be charged.

     

    Free Trials are only available to new Quickflix Members and are limited to one per household.

     

    If you have had a Free Trial in the past and would now like to take up a Quickflix subscription, you can do so by using your original username and password to sign-in and then selecting a new subscription package under My Account. If you experience any problems please contact our Member Care team who will be more than happy to assist.

  • How much do Quickflix subscriptions cost? Read +Close

     

    Quickflix offers a range of great value subscriptions for both our Post and Play services. Click here to see our current pricing.

    Pay Per Play and Pay To Own titles are not included in your Quickflix Subscription. These can be purchased for an additional charge. Prices will display upon selection of the title.

  • How do I redeem a special promotional offer? Read +Close

     

    If you have received a special offer from Quickflix or its partners it’s important to follow the instructions accompanying the offer. If your offer instructs you to go to a specific web page on our site, ensure that you are typing in the web address correctly.

     

    If you have a special offer promotional code but you don't have a specific web page address, you can enter the code here and complete your sign-up. 

  • Once I'm a Member can I change my subscription? Read +Close

     Absolutely, you can change your Quickflix subscription package at any time in My Account.

     

    If you wish you discuss which subscription would suit you best please contact our Member Care Team who will be only too happy to help.

DVD & Blu-ray

  • How does Quickflix DVD & Blu-ray work? Read +Close

     

     

    Choose

     

    Once you have signed-up for Free Trial, simply browse our website catalogue for the DVDs or Blu-rays that you want to watch. Each title will have a +DVD or +Blu-ray button either below it or when you hover your mouse over the cover. Once selected, this will add the title to the top of your queue. To view your queue, click on the My Queue tab on our website.

     

    Quick Tips:

     

    ·           We recommend adding at least 20 titles to your queue, so that we can provide a continual supply of discs to you.

    ·          You can see all the titles you have already selected under the My Queue section of the website. You can use this section of the site to manage and prioritise what’s in your queue.

     

    Receive

     

    As soon as you have added the titles to your queue that you would like to watch, we will send the first available out to you. Remember, the more you add the better!

     

    Each disc is sent separately in a special envelope that you can use to return it, with all postage pre-paid.

     

    Watch

     

    Once you receive your DVD or Blu-Ray, watch them when it suits you and as often as you like. There are no due dates or late fees, so you can enjoy them in your own time and send them back when you’re done.

     

    Quick Tip: To get your next discs even sooner, you can pre-notify us of the return of your disc via selecting Mark as Returned in the My Queue section of our website.

     

    Return

     

    When you have finished watching, just post it back using the special pre-paid envelope supplied.  As soon as we receive one of your discs back we’ll send you another from your Queue straight away.

     

    Quick Tip: When returning your DVD or Blu-Ray, ensure that you tear off the strip on your envelope that contains your name and address. This will reduce the risk of the DVD or Blu-Ray disc being Return to Sender.

     

  • How long does it take to receive my DVDs in the Post? Read +Close

     

    Quickflix uses Australia Post to send and return DVDs & Blu-rays.

     

    Please allow 1-3 working days for delivery in metropolitan areas and up to 4 working days for rural and interstate deliveries.

    Please note: delivery to remote areas may take longer. 

     

    Quick Tip:

     

    To get your next discs even sooner, you can pre-notify us of the return of your disc via selecting Mark as Returned in the My Queue section of our website.

     

  • How many DVDs should I have in My Queue? Read +Close

    If you are a new Member you will need to add at least 2 DVDs or Blu-rays to your Queue before we can start sending discs out to you.

     

    So we can ensure a continual supply of great entertainment, we recommend having a minimum of 20 titles in your queue at all times.

     

     

    Quick Tip:

     

    If you're looking for ideas for something to watch, try My Recommendations. Once you start watching and rating movies and TV shows on the website we'll start to understand your tastes and can recommend you other things that we think you will like.

  • In what order will I receive the DVDs in My Queue? Read +Close

     

    We will always do our best to send you DVD or Blu-ray choices from your top 10.

     

    Our dispatch process works in two stages. The higher the title is prioritised in your queue, the higher you are in our list of members waiting to receive that particular title. We will then look at the amount of times you have had the title at the same position in your queue.

     

    Example:  If 10 members have the movie Gravity prioritised as #1 in their queue, the member who has had that title as #1 for the longest period of time will receive it first.

     

    You can prioritise titles within your queue in two different ways.

     

    1.      Click the up and down arrows for the title you would like to move until it reaches the position you would like

     

    2.      Click on the hand symbol to drag and drop the titles where you would like them positioned.

     

    On the My Queue page we will give you an indication of the likely wait time for a particular title based on the number of copies we have available and the number of members that have it in their queue.

     

    Quick Picks

     

    We have plenty of copies of these titles and/or the demand is low. If you place it at the top of your Queue you will likely receive it next.

     

    High Demand

     

    Although we have plenty of copies of these titles, we also have a lot of members who have requested them. These titles may take a little longer before being sent.

     

    Long Wait

     

    We have limited copies of these titles and demand is high, so it may take a while before you receive one.

     

    Coming Soon

     

    These titles aren’t yet available on Quickflix but you will be able to add them to your Reserved Queue. As soon as they are available, they will automatically transfer over from your Reserved Queue to your main Queue.

     

    What is the Reserved Queue?

     

    The Reserved Queue is where you can save your requests for DVDs or Blu-rays that have yet to be released or where we have temporarily run out of stock.

     

    Once a DVD or Blu-ray in your Reserve Queue is available, it will move from the Reserve Queue to the bottom of your main queue, ready for you to prioritise accordingly.

  • What is the Reserved Queue? Read +Close

     

    This is where we save your requests for DVDs or Blu-rays that have yet to be released or where we have temporarily run out of stock. Once a DVD or Blu-ray in your Reserve Queue becomes available it will move from the Reserve Queue to the bottom of your main Queue, ready for you to prioritise accordingly.

  • How does Quickflix Recommendations work? Read +Close

     

    Quickflix can help you find great movies and TV shows that are suited to your tastes by using our recommendations engine.

     

    By giving star ratings to the movies and TV shows you have seen, whether via Quickflix or elsewhere, we will get to know what you enjoy viewing. The more you rate and review, the better our recommendations will be. Your ratings also help us greatly in recommending titles to other members.

     

    To further improve the recommendations we provide, you can adjust your Recommendations Settings here.

     

    Once signed-in you can rate titles via locating them on our site by clicking on the star rating of your choice. You can also review your Quickflix history and add ratings underr My Account.

     

    If you wish to add a written review to share, please take care to not include any comments that could be considered inappropriate or discriminatory.

  • I've lost my envelope, how do I return my DVD? Read +Close

    If you've lost the replied paid envelope please place the disc in its protective sleeve and return in a blank envelope using the following replied paid address; Quickflix, Reply Paid 9904, In your capital city. This will reduce any delays in us sending a replied paid envelope to you.

  • Subtitles and Hearing Impaired Titles Read +Close

     

    Quickflix has a large range of DVDs and Blu-rays suited for the hearing impaired.  To navigate to these titles, please follow the steps below

     

    1.      Head to Quickflix homepage

     

    2.      Hover your mouse over Movies

     

    3.      Hover your mouse over Format

     

    4.      Click on Hearing Impaired

     

    We are always aiming to secure more titles suited for the Hearing Impaired and will update our catalogue accordingly.

  • Disc Type and Device Compatibility Read +Close

     

    DVD – A type of compact disc able to store large amounts of data, especially high-resolution audiovisual material.

     

    Devices

     

    ·          Standard DVD Players

    ·          PC with DVD drive

    ·          Mac with DVD drive

     

    HD DVD – HD DVD is a discontinued high-density optical disc format for storing data and high-definition video.

     

    Devices

     

    ·          Selected Toshiba HD DVD player

    ·          Selected LG HD DVD/Blu-Ray combo players

    ·          Samsung HD-DVD/Blu-Ray combo players.

     

     Please note:  HD DVD devices are now discontinued.

     

    Blu-Ray - A format of DVD designed for the storage of high-definition video and data

     

    Devices

     

    ·          Standard Blu-Ray DVD players

    ·           PC with Blu-Ray Drive

     

    Blu-Ray 3D – A format of DVD designed for the storage of high-definition video and data with added 3D specs with the option of allowing backward compatibility with current 2D Blu-Ray players.

     

    ·          Standard Blu-Ray 3D players

    ·          Standard Blu-Ray players (Backwards compatible for 2D viewing.

    ·          PC with 3D capability and Blu-Ray Drive

    ·          Mac with 3D capability and Blu-Ray Drive

     

    Please note:  A 3D television or monitor will be needed in order to view content in 3D.

Streaming

  • How does Quickflix Streaming work? Read +Close

    Quickflix Streaming gives you unlimited streaming of subscription titles from a library of hundreds of blockbuster movies and TV shows instantly, including the best from HBO & the BBC. Pay Per Play and Pay to Own titles are not included in your monthly subscription fee.

     

    Qucikflix Streaming streaming services can be accessed across a range of Internet connected devices including:

    • PC & Mac
    • Xbox
    • iPhone, iPad & iPod Touch
    • Samsung Galaxy SIII and selected Samsung Android SmartPhones/Tablets
    • Samsung TV, Blu-ray players and BD Home Theatre Systems with SmartHub
    • Playstation 3® & Playstation 4®
    • Sony Bravia TVs, Blu-ray players and BD Home Theatre Systems
    • Panasonic TVs with Viera Connect
    • Kogan Smart TV HDMI Dongle
  • Is there a limit to how much I can watch on Quickflix Streaming? Read +Close

    No. Quickflix Streaming allows you to stream as many of the movies or TV Shows included in your subscription as you like and as often as you like.  

     

    Please Note: Pay Per Play and Pay To Own titles are not included in a Quickflix Subscription. You will be able to purchase these seperately. Prices are as marked upon selecting the title.

     

  • Is data usage included with Quickflix Streaming? Read +Close

    Charges for data usage by your Internet Service Provider (ISP) are not included or covered by Quickflix. We suggest speaking with your ISP if you have any concerns about your data usage.

  • Can I watch Streaming content offline? Read +Close

    No. Quickflix Streaming is an online based service, so your viewing device has to be connected to the Internet in order to stream and watch content.

Pay Per Play

  • Which devices can I access Pay Per Play movies on? Read +Close

    Quickflix Pay Per Play titles can currently be purchased and streamed on the following devices:

     

    • PCs & Macs (via the Quickflix website)
    • 2012 Model Samsung SmartHub TVs (via the Quickflix App)
    • 2011 & 2012 Model Panasonic Viera TVs (via the Quickflix App)

     

    Pay Per Play will be supported on more Quickflix Apps in the near future.

     

    Our studio partners do not permit Pay Per Play purchases to be watched on more than one unique device.  Once you start watching a Pay Per Play movie on a particular device that is the only device on which you can continue to play the movie.

  • How much do Pay Per Play movies cost? Read +Close

     

    Pay Per Play movies are priced between $3.99 & $5.99 each. Each purchase allows you a 48 hour window during which you can play the movie an unlimited amount of times on one unique device. If you wish to watch the same Pay Per Play movie on a different device within the same 48 hour window, you will need to purchase the title again to play it on that device.
     
    Pay Per Play movies are the same price regardless of whether you have a Quickflix Subscription package.
  • How long do I have to watch a Pay Per Play movie? Read +Close

    You will have 48 hours from the time of purchase to watch the movie as many times as you like on the same device.

    You can check your purchase history and the dates for all viewing rights for your Pay Per Plays under My Account.

  • Do I have to be a Quickflix subscriber to watch Pay Per Play movies? Read +Close

    No. Anyone can purchase a Quickflix Pay Per Play movie . All you need to do is provide your payment details and you can be watching a movie instantly! When you purchase a Pay Per Play movie you will automatically become a Quickflix Member, which is free for first time Pay Per Play customers and there are no commitments required to make any further purchases.

  • Can I get Pay Per Play in HD? Read +Close

    HD Pay Per Play is not currently available on PC and Mac. It will be on other devices in the near future. Watch this space!

  • Is data usage included with Quickflix Pay Per Play? Read +Close

    Charges for data usage by your Internet Service Provider (ISP) are not included or covered by Quickflix. We suggest speaking with your ISP if you have any concerns about your data usage.

Troubleshooting

  • How do I get the best Quickflix Streaming performance? Read +Close

    To get the most out of Quickflix Streaming you will need a minimum Internet connection speed of 1.5Mbps. To view high definition movies on Sony Bravia devices you will need a service that operates at a speed of at least 3.5Mbps.

     

    The number of devices you have connected to your Internet connection may also affect the speed of your broadband service. For optimal streaming performance please make sure you have closed any other Interent connected devices or applications that may be using up bandwdith. The quality of your broadband service may also vary at different times of the day which is Internet service provider dependent.

     

    Note: If you are on a public Wi-Fi connection you may be prevented from streaming video content if the Wi-Fi connection has a firewall in place.

  • When I try to stream a movie or TV Show nothing happens? Read +Close

    Depending on the speed of your Internet connection, you may need to allow a few minutes for your movie to buffer before the title starts to play. Buffering is when your device is loading enough of the stream in advance so that you can enjoy continuous uninterrupted playback thereafter.

     

    If nothing happens after a few minutes attempt to play the title again or select another title. If this does not work, please check your Internet connection is working by testing another Internet connected device (e.g. try looking at another website on your computer). We also suggest that you check other household members are not attempting to download large files which may affect the performance of your Internet service.

     

     
    If your Internet connection appears to be working fine and you are still not able to play a movie please contact our Member Care team.
  • When I play a movie or TV Show I can’t hear any sound? Read +Close

     

    Check that the audio and picture settings on your device are set correctly by trying to play some other video or audio content, then try to play the Quickflix title again. If you still do not have sound, try playing a different Quickflix title.
     
    If the problem persists, exit the Quickflix service and Sign-In again. Attempt to play the titles again. 

    If you are still not able to play a movie please contact our Member Care team.

  • My movie or TV Show started streaming but has frozen and won’t restart? Read +Close

    First, check your internet connection is still working by testing another Internet connected device (e.g. try looking at another website from your computer).  We also suggest that you check other household members are not attempting to download large files which may affect the performance of your Internet service. Then, exit the Quickflix service and Sign-In again. Attempt to play the titles again. 
     
    Please also refer to the other questions and advice in this section in case these can address the problem.

    If you are still experiencing problems, please contact our Member Care Team.

     

  • I am unable to stream HD movies on Sony Bravia: Read +Close

     

    To watch High Definition content you will need a minimum connection speed of 3.5Mbps. The quality of your broadband service may vary at different times of day which is dependent on your Internet service provider. For the best Quickflix viewing experience, we suggest that you limit the number of other devices using your Internet connection.

  • Registering and de-registering devices: Read +Close

    If you have a Quickflix Streaming subscription you can stream movies & TV Shows on up to 5 different devices (PCs, Macs, Connected TVs, Tablet & Mobile devices) and on up to 3 devices simultaneously. 

     

    Each new device will automatically be registered to your Quickflix account when you first stream a movie or TV show from it. If you have reached your limit of 5 unique devices, you will need to deregister an existing device before you can register another device. To manage your device registrations head to the My Account section of the Quickflix website and select Manage My Devices.

    A unique device may be registered and deregistered at will. If a device has been registered to two different Quickflix accounts within the previous 12 months, it cannot be registered to another account. Please refer to our Terms and Conditions for further information.

    For Sony Bravia devices you will also need to de-register your device with Sony on the Sony website: https://account.sonyentertainmentnetwork.com/login.action

    Please note that deregistering a device does not cancel your subscription; to cancel your subscription please call our Member Care Team.

PC & Mac

  • What are the system requirements for using Quickflix Streaming on a PC or Mac? Read +Close

    To stream Quickflix movies or TV Shows on a PC or Mac you will need the following minimum operating hardware and software:

    PC          

    • Minimum operating system of Windows XP or newer such as Vista or Windows 7.
    • x86 or x64 gigahertz (GHz) or higher processer with 512MB RAM.
    • Microsoft Silverlight 5.0 or later.

    MAC     

    • Minimum operating system of OS X 10.6 or newer
    • Intel CPU
    • Microsoft Silverlight 5.0 or later.

     

    Note: Microsoft Silverlight 5.0+ is a browser plugin required to stream Quickflix content on a PC or Mac. When you first press Play on a movie title, if you don't have the latest version of Silverlight, you will be prompted to download and install it.

    You can also pre-install Microsoft Silverlight  for your system via the following link

    http://www.microsoft.com/getsilverlight/Get-Started/Install/Default.aspx

  • What is Microsoft Silverlight? Read +Close

    Microsoft Silverlight  is a free web media player that enables to you access rich internet applications and media such as Quickflix Streaming.  To stream Quickflix movies & TV shows you will need to install Microsfot Silverlight 5.0 or higher to your PC or Mac.  

     

    To get Microsoft Silverlight  for your system, please use the links below to download and run the installer files:

     

    http://www.microsoft.com/getsilverlight/Get-Started/Install/Default.aspx

    If you have Microsfot Silverlight 5.0 or higher installed you should already be be set-up to stream Quickflix Streaming content.

     

     

  • Do you recommend the use of any particular web browser? Read +Close

    For the best performance on a PC we recommend Internet Explorer 8 (or above) or Chrome 4 (or above). For Mac users, we recommend using Safari (4 or above) or Chrome (5 or above) browsers. You may experience difficulties using Silverlight via the Firefox Browser

  • I am having problems using a Firefox Browser: Read +Close

    If you are using the Silverlight player with a Firefox browser for the first time you may experience some performance issues with trying to view movies in the full-screen mode.

    This is a known issue and we have developed a workaround to enable you to watch streaming titles full-screen from Firefox:

    1. Open an alternative browser such as Internet Explorer 8, Chrome or Safari & select a Quickflix Movie to stream.
    2. When the movie starts streaming in the alternative browser, select the full-screen mode.
    3. You should then see a Silverlight pop-up box asking you to confirm the full-screen settings; select “Yes” and tick “Remember my answer”.
    4. Return to using your Firefox browser and the Silverlight settings for full-screen mode should now be active.  We also recommend that you restart Firefox.

     

    Silverlight Player

  • Can I connect my PC or Mac to my TV to watch Quickflix movies or TV shows? Read +Close

    Yes you can. All you need is a suitable cable (we recommend HDMI as it will carry both video and audio) and then plug one end into your computer and the other end into your TV, select the HDMI input on your TV and you’re ready to go!

     

    If you don’t have an HDMI cable (or HDMI ports on both your computer and TV) you can use other cables but that means you will also need to connect up your audio separately.

Windows 8

  • What are the system requirements for streaming Quickflix? Read +Close

    A tablet, laptop or desktop that runs Windows 8 (32 / 64 bit) or Windows RT.

  • How do I access the Quickflix app through Windows 8? Read +Close

    Navigate to the Windows Store from the Metro screen.

     

    Search for Quickflix and install the free app.

  • How do I sign-in to my Quickflix account on the Windows 8 app? Read +Close

     

    Once you have downloaded and opened the Quickflix Windows 8 App, select ‘Your Account \ Sign In’ from the Settings menu or from any Movie or TV episode page. Enter your Quickflix email address and password and select Submit.

     

    Once you have entered your Quickflix Account details you will remain signed in on each subsequent application start-up.

     If you wish to Sign Out of the  Quickflix Windows 8 App you can do so at any point from the Settings menu.

     

    Your Windows 8 device will automatically be registered to your Quickflix account when you stream your first title.

Xbox 360

  • What are the requirements for using the Xbox App? Read +Close

    To use the Quickflix app, you need the following:

    • An Xbox LIVE Gold membership
    • At least 75 megabytes (MB) of available space
    • A Quickflix account username and password
  • How do I download the Quickflix App on my Xbox? Read +Close

    1. On your console, sign in with your Xbox LIVE gamertag. (Xbox LIVE Gold Membership is required.)
    2. Go to Apps and select Browse Apps.
    3. Browse for Quickflix.
    4. Select Quickflix to download and install the app. After the download, the app automatically starts, and you can browse through the catalogue and view available content.
     
     
    To start the Quickflix app later, go to Video, My Video Apps, and then Quickflix.
  • How do I sign-in to my Quickflix Account on the Xbox App? Read +Close

    Once you have downloaded and opened the Quickflix app, select 'Sign in to Quickflix' from the Settings menu or from any Movie or TV episode page. Enter your Quickflix Username (your email address) and password and select log in.

     

    After you have entered your Quickflix Account details once they will be associated with your Xbox profile and you will not need to re-enter them the next time you use the Quickflix app with the same Xbox profile.

     

    If you wish to sign out of the Xbox app you can do so at any point from the Settings menu.

  • Does Kinect work with Quickflix? Read +Close

    Yes, Kinect works with Quickflix. You will be able to browse, play, pause, fast-forward and rewind faster by using your voice or by hand gestures.

  • Which Quickflix services will be available to Xbox 360 customers? Read +Close

    New release movies are available to stream from only $5.99 on a pay-as-you-go basis and the latest episodes from popular TV shows are available from only $2.99 each. Simply register an account with Quickflix and browse the latest movie and TV titles to stream through your Xbox 360.
     
    You can also enjoy unlimited streaming blockbuster movies, all-time classics and hit TV shows from HBO and the BBC through Xbox from only $14.99 a month.
     
    Choose from more than 60,000 movie, TV show and special interest titles to receive on DVD and Blu-ray, sent straight to your letterbox. This service is included with a Quickflix monthly streaming subscription and you can choose to have one, two or three discs out an any one time.
  • Do I need to be a Quickflix subscriber to watch Pay Per Play movies? Read +Close

    No. Anyone can purchase a Quickflix Pay Per Play movie. All you need to do is create a Quickflix account and provide payment details. When you have successfully created a Quickflix account, simply log in to the Quickflix app on your Xbox device to start watching movies instantly $5.99 each.

  • Why is my Parental Control PIN not allowing me access to restricted content? Read +Close

    There are two Parental Control systems that co-exist on the Xbox.

     

    Xbox Family Settings

     

    If you use the Xbox Family Settings to control which movies and TV shows can be watched through Xbox LIVE, the Quickflix app will follow these settings. For example, if you prohibit watching of M-rated programs on your console, those programs will be marked with a "restricted video" icon in the Quickflix app. To play a locked item, an adult must enter the Family Settings pass code.

     

    Quickflix Parental Controls

     

    If you have activated the Quickflix Parental Control system via the Quickflix website, the Xbox app will require you to enter your Quickflix Parental Control PIN.

     

    If you have both systems activated you will be required to enter two PINs for restricted content. If your PINs are different for the Xbox and Quickflix systems, be sure to enter the correct PIN in the corresponding fields.

  • My Xbox is connected to the internet, why can’t I access Quickflix? Read +Close

    You will require an Xbox LIVE gold membership in order to access and downlaod the Quickflix App.

    Please refer to the Xbox website for more information

PS3 & PS4

  • How do I get Quickflix Streaming on my PS3 / PS4? Read +Close

    Look for the Quickflix application on the cross media bar / menu of your Playstation. Click on the Quickflix logo to open up the application and Sign-In using your usual Username and Password.

iPad & iPhone

  • How do I access Quickflix Streaming on my iPad / iPod / iPod Touch? Read +Close

    You will need to download the Quickflix app from the Apple App store.  To find the app, enter Quickflix into the search field of the App store and download the app for free of charge. Once installed you will need to Sign-In with your usual Qucikflix username and password and you should be ready to go!

  • Can I connect my iPad / iPhone / iPod Touch to a TV and then stream Quickflix? Read +Close

    No. Our obligations to the content owners with regards to copy protection prevents this functionality.

  • Why does playback pause when I remove my headphones from my iPad / iPhone / iPod Touch? Read +Close

    This functionality is native to these Apple devices.   To resume the title once you have removed your headphones, tap the screen to present the player controls and press the play button.

  • My movie or TV Show started streaming but then froze, what should I do? Read +Close

    Check your internet connection is still active.  You can do this by opening a browser on your iPhone or iPad and attempt to access a different website.  If you are using WiFi, we also suggest that you check other household members are not attempting to download large files which may impact your service.

    If you are experiencing difficulties with the App, we suggest you undertake a hard reset of your iPhone or iPad.  To do this press and hold the power button until you see the Power Off option on the device screen.  If that doesn’t work, we recommend you follow the steps below:

    1. Close the app.

    2. Double-click the home button which should show the multi-tasking shelf.

    3. Locate the Quickflix app icon and hold your finger on it until the 'X' appears and close it.

    4. Close the multi-tasking shelf by double-clicking the home button again.

    5. Go to Settings and put the device into 'airplane mode'. Then retrun back to connected mode.

    6. Relaunch the app and try to stream again.

     

Samsung Android

  • Can I get Quickflix Streaming on my Samsung Android device? Read +Close

    Quickflix Streaming is now available on an exclusive range of Samsung Android phones and tablets and is prelaoded ontot he following models where they have been sold in Australia:

     

    • Samsung Galaxy S3 smartphone operating on Android ICS 4.0 or higher.
    • Samsung Galaxy Tab 1 & 2 operating on Android Honeycomb 3.2 or higher.
    • Samsung Galaxy smartphones operating on Android Gingerbread 2.3 or higher.

     

    Simply head to the Samsung Apps store on your device and search for “Quickflix”. If the device is compatible you’ll find the red Quickflix logo, just hit download and install.

     

  • How do I access Quickflix Streaming from Samsung devices? Read +Close

     

    For Samsung Galaxy S3 smartphones and the Galaxy Tab 2, Quickflix has been preloaded onto the device, so all you need to do is locate the red Quickflix logo to launch and download the application.

     

    For all other compatible Samsung Android devices head to “Samsung Apps” from your application menu and search for Quickflix to download our application. The Quickflix application is only available through Samsung Apps store – it is NOT available through Google Play or other Android markets.

     

    Note: The Quickflix Streaming application will not work on “rooted” or “jail broken” Samsung Android devices

Nokia

  • Can I get Quickflix Streaming on my Nokia device? Read +Close

    Quickflix Streaming is now available on all of the Lumia range phones. Simply head to the Nokia App Store on your device and search for "Quickflix". If the device is compatible you’ll find the red Quickflix logo, just hit download and install.

  • Can I put the Quickflix service in the Kids Corner? Read +Close

    Yes you can. You will firstly need to download the Quickflix app from the Nokia App store and then enable Kids Corner on your phone. To do this, go to Settings, System, Kids Corner and turn it on. You can then select the Quickflix app under Apps to enable Quickflix to appear in Kids Corner. When Quickflix is launched from Kids Corner, only kid’s TV series rated G, will appear. To view what the latest TV Kids shows on offer are, head to: http://www.quickflix.com.au/browse/play/kids.

Samsung TV

  • How do I access Quickflix Streaming from a Samsung TV? Read +Close

    Quickflix Streaming is available on on all 2010 to 2012 model Samsung TVs, Blu-rays and Home Theatre Systems that feature the Samsung SmartHub.

     
    To access Quickflix Streaming ensure your device is connected to the Internet and press the Smart Hub button on your remote control:
     
    • On compatible 2012 devices, the Quickflix Application is pre-loaded on the SmartHub, so simply select the Quickflix logo to launch the application.
    • On 2010-2011 devices you will need to download the Quickflix Application from the Apps section of the SmartHub first and then select the Quickflix logo to launch.

     

    Once you've launched the Quickflix Application, sign-in using your normal Username and Password.

     

    Your device will automatically be registered to your Quickflix account when you stream your first title.

     

Sony Bravia

  • How do I access Quickflix from my Sony Bravia TV, Blu-ray player or Blu-ray Home Theatre System? Read +Close

    To access Quickflix Streaming on Sony Bravia devices, you’ll need to register your device via Sony first:

    Step 1:

    Using your PC or MAC open a browser and head to http://account.sonyentertainmentnetwork.com

    Step 2:

    Create or Sign-In to your Sony Account.

    Step 3:

    From the Home tab, click 'Activate a Device' and follow the instructions to register your Sony device to your Sony Account. If you have already activated your device proceed to Step 4 below.

    Step 4:

    From the Home tab, click on the 'Manage Premium Services' link and then select Quickflix from the list of Premium services and click on the 'Enable Service' button.

    Step 5: 

    You will then be redirected to the Quickflix website; follow the instructions to either link your existing Quickflix Account to your Sony device or set-up a brand new Quickflix Account. This process will complete the registration of your Sony device and you will be able to start streaming Quickflix content on your device (subject to your subscription package including access to Quickflix Streaming).

  • How should I connect my Sony Bravia Blu-ray player or home theatre to my TV? Read +Close

    Firstly, ensure your device is connected to the internet either with a LAN cable or wirelessly (depending on the Sony device you have a Sony dongle (Wireless USB drive) may be required to connect wirelessly). You will also need to connect your Sony Bravia Blu-ray player to your TV using an HDMI cable or other means (please refer to the manual for your TV for further information).

  • How can I stop my children viewing inappropriate content via a Sony Bravia device? Read +Close

    All content on the Quickflix service is rated in accordance with the government censorship ratings.

    As a Member it is important that you control who has access to your account to avoid any fraudulent use. It is also part of the Quickflix Terms and Conditions that you are responsible for preventing access by minors to inappropriate content.

    To control access to content on connected Sony Bravia devices with Quickflix, select the following item on the menu system of your Sony Bravia device:

    Menu > Settings > System Settings > Parental Lock

    Follow the prompt on screen to change the control settings. 

    As an additional security precaution, Quickflix provides a Parental Control function that limits access to certain classifications of content across all other platforms that Quickflix is available on. You may limit access on these platforms by creating a Personal Identification Number (PIN) which is separate to your Quickflix account password.

    To manage your Parental Control settings head to the My Account section of the website and follow the instructions under the Parental Control section.

Sony Xperia Phone & Tablet

  • Can I get Quickflix Streaming on my Sony Android device? Read +Close

    Quickflix Streaming is now available on an exclusive range of Sony Android Phones and tablets and is preloaded onto the following models where they have been sold in Australia.
    • Sony Xperia Z1 Smart Phones operating on Android 4.2.2 and higher
    • Sony Xperia Tablet Z operating on Android 4.1.2 and higher
    Simply head to the Google Play store on your device and search for Quickflix. If the device is compatible you’ll find the red Quickflix logo, just hit download and install.

TiVo

  • How can I access Quickflix on my TiVo device? Read +Close

    From December 12th, you will be able to simply select “Quickflix” on TiVo Central on your TiVo media devices and start browsing the list of movies and TV shows available.

     

    To enjoy the Quickflix experience, you will need to create a Quickflix account, link your TiVo devices with your Quickflix account, and start watching the latest release movies and TV shows, or sign up for a subscription from $14.99 a month.

  • Which Quickflix services will be available to TiVo customers: Read +Close

    Quickflix Pay Per Play: By signing up for a Quickflix account from 12th December, you can start browsing new release titles through your TiVo and watch them immediately on a pay-as-you-go basis.

     

    Quickflix Streaming: Enjoy unlimited blockbuster movies, all-time classics and hit TV shows from HBO and the BBC through TiVo from only $14.99 a month.

     

    DVD & Blu-ray on Quickflix: You can enjoy movies, TV shows and special interest titles on DVD and Blu-ray, by simply choosing the titles you want and we will send them straight to your letterbox.

     

    This service is included as a bundle service when you subscribe to Quickflix Streaming. 

  • Will you need to be a Quickflix subscriber to watch Pay Per Play movies? Read +Close

    No. Anyone can purchase a Quickflix Pay Per Play movie. All you need to do is create a Quickflix account and provide your payment details. When you have successfully created a Quickflix account, simply link your TiVo device to a new or existing Quickflix account to start watching movies instantly.

  • Will Quickflix content be un-metered on TiVo media devices? Read +Close

    No, content downloaded through Quickflix will not be unmetered. We recommend you contact your ISP for more information regarding your broadband quota and how to track your usage if they opt to use the Quickflix service through your TiVo media device.

  • How can I link my TiVo device? Read +Close

    To link your TiVo device to your Quickflix account, login in your TiVo account through mytivo.com.au and follow the instructions. For more information about how to link your device, please check the page myaccount.mytivo.com.au/quickflix/faq (you need to login in your TiVo account to have access to this page).

Panasonic TV

  • How do I access Quickflix Streaming on my Panasonic Viera TV? Read +Close

    You will need a compatible Panasonic Viera TV to access the Quickflix service.

    Ensure your TV is connected to the Internet and press the Viera Tools button (green button) on your remote control.    Select VIERA CAST or VIERA CONNECT – if Quickflix is available on your device you will see the Quickflix logo in one of the tiles on your TV screen; click on the tile to launch the Quickflix application.

Kogan

  • How do I access Quickflix Streaming from my Kogan Dongle? Read +Close

     

    Quickflix is preloaded on to older models of the Kogan Dongle. Simply find the red Quickflix logo on the home screen and download the latest version of the Quickflix application.

     

    For new Members, head to www.quickflix.com.au/kogan for the latest trial offer.

     

    Existing Quickflix Streaming Members can simply login and enjoy

  • The Quickflix App on my Kogan Dongle isn't working properly? Read +Close

    If your dongle isn't retaining the latest installation of Quickflix, please uninstall the current application that you have and

    then try the following steps.  

     

    1. Open the web browser on your Kogan Agora Smart TV Dongle and go to:  http://kogan.com/qfxapp 

    2. The Quickflix application file "QuickflixV1.apk" will download to your Dongle.  

    3. Use the menus to choose: Apps => FileManager => SD Card => Download.  

    4. Click on QuickflixV1.apk and follow the prompts on the screen to install the Quickflix application.   

    5. Open the Quickflix application and it should work normally.   

     

    Please contact support@kogan.com if you have any further questions.

Humax

  • How do I access Quickflix Streaming on my Humax Digital TV Recorder? Read +Close

     

    You will need the Humax HDR-7500T Digital TV Recorder to access the Quickflix service.

     

    Ensure your Digital TV recorder is connected to the Internet and an audio visual cable is connected from the Digital TV Recorder to the TV. Press the TV Portal button on your Humax remote control. You will see the Quickflix logo on one of the tiles on your TV Screen; click on the tile to launch the Quickflix application.

Parental Controls

  • How can I stop my children viewing inappropriate content? Read +Close

    As a Member it is important that you control who has access to your account to avoid any fraudulent use. It is also part of the Quickflix Terms and Conditions that you are responsible for preventing access by minors to inappropriate content.

     

    As an additional security precaution, Quickflix provides a Parental Control function that limits access to certain classifications of content based on provision of an additional Personal Identification Number (PIN) that is separate to your Quickflix Account Password.

     

    You can manage your Parental Control settings through the Quickflix website. Any restrictions you place on accessing content will be applied across all platforms that Quickflix is available on with the exception of Sony Bravia devices, which have their own control functionality (further details can be found below).

     

    Click here to manage your Parental Controls or click on the link in the My Account section of the website and follow the instructions.

  • How can I stop my children viewing inappropriate content on Sony Bravia devices? Read +Close

    All content on the Quickflix service is rated in accordance with the government censorship ratings.

    As a Member it is important that you control who has access to your account to avoid any fraudulent use. It is also part of the Quickflix Terms and Conditions that you are responsible for preventing access by minors to inappropriate content.

    Head to your Sony device and select the following menu items:

    Menu > Settings > System Settings > Parental Lock

    Follow the prompt on screen to change the control settings.  

    As an additional security precaution, Quickflix provides a Parental Control function that limits access to certain classifications of content across all other platforms that Quickflix is available on, based on provision of an additional Personal Identification Number (PIN) that is separate to your Quickflix Account Password.

    To manage your Parental Control settings head to the My Account section of the website and follow the instructions under the Parental Control section.

Social Sharing

  • How can I connect Quickflix to my Facebook account? Read +Close

    You can connect your Facebook and Quickflix accounts in a number of ways:

    1. When you sign-in to your Quickflix account you can select the Facebook button:
      • The first time you do this you will be prompted with a pop-up box to sign-in to your Facebook account and then you will be prompted to sign-in to your Quickflix account which will then link the two accounts.
      • The next time you visit the Quickflix site, you can just sign-in using your Facebook details or if you already have Facebook open in your browser you will automatically be signed-in.
    2. If you are already signed-in to your Quickflix account, head to the My Account section of the website and click on the 'Manage Sharing' tab and follow the process outlined above.
    3. You can also share any page on the Quickflix website at any time by clicking on the share links and signing-in to your Facebook account.

    You can link your Quickflix account with your Twitter, Windows Live or Google+ accounts using the same methods outlined above.

  • Can I automatically share my Quickflix activity on my Facebook account? Read +Close

    Yes you can. Simply sign-in to your Quickflix account and go to the My Account section of the website. On the Manage Sharing tab you will have the option to connect your Quickflix account to your Facebook account and you can then choose whether you want to automatically post certain events and actions to your Facebook feed, such as when you order a DVD, stream a Movie or write a review.

    You can automate sharing your Quickflix activity on your Twitter, Windows Live or Google+ accounts using the same method outlined above.

  • How do I Rate and Review Movies & TV shows that I've seen? Read +Close

    You can rate or add reviews for any of the movies or TV shows available on Quickflix via the Quickflix website. Simply click on the number of stars you wish to give a title anywhere you see them on the website. You can also add a detailed review on the home page for each title.

    By rating titles you’ve seen it enables us to make better recommendations for titles you might like to see next. The more you rate the more we know about your likes and dislikes and the better our recommendations become. Your ratings also help us to recommend great titles to other members.

    If you are writing a review, please take care to not include any comments that could be considered inappropriate or discriminatory. Reviews containing such material will not be published.

     

Payments & Billing

  • Why have you charged 1cent to my bank account? Read +Close

     

    If you have signed up for a Free Trial, Quickflix will not charge you during the free trial period. However, a pre-authorisation request will be made against your nominated payment card, which puts a temporary hold on a small token amount of money, a bit like when you check into a hotel. This money is never transferred to Quickflix, and is only held by the bank for a short period before being released back to the account. This ensures that we are able to issue debit requests against your nominated payment card should you wish to continue your subscription beyond the free trial period. The pre-authorisation amount is currently $0.01.

     

    The first charge to your nominated payment card will be at the end of the Free Trial period and will be for your first month’s subscription payment and your Joining Fee. If you cancel your subscription before the end of the Free Trial period you will not be charged.

  • When is my first subscription payment due? Read +Close

    If you have taken up a Quickflix subscription with a free trial period, your first subscription payment will be charged at the end of the free trial period. If you did not sign-up to a subscription with a free trial period, you will be charged as soon as you complete your registration details. All new Members will be charged an additonal one-off Joining Fee of $12.99 with thei first month's subscription payment. 

     

    Subsequent payments are then due every month.  Your bank statement will show our merchant trading name - Quickflix.com.au - and the monthly charge.

  • When is the Joining Fee charged? Read +Close

    If you take up a Quickflix subscription there is a one-off Joining Fee charge  of $12.99. This charge is added to your first monthly subscription payment.

    The Joining Fee is not charged for Pay Per Play purchases.

  • Can I change my subscription package? Read +Close

     

    Yes, you can change your Quickflix subscription package at any time under My Account.

     

    If you wish you discuss which subscription would suit you best please contact our Member Care Team who will be only too happy to help.

  • How can I take advantage of a Subscription Holiday? Read +Close

     

    We don’t want you to pay when you’re not using our service, so we allow all our Members to have a subscription payment holiday of up to 1 month a year.

     

    To take a subscription payment holiday go to My Account and select the duration you would like to take (maximum of 1 month) or enter a specific date. You can reactivate your subscription at any earlier time if required.

     

    Please note, your subscription will continue to be billed whilst you have Quickflix discs, so if you’re intending on taking a subscription  holiday make sure you send back all discs well before your next bill date.

     

    If you start a subscription holiday mid month, your next billed month will be adjusted for the days paid for in the prior month that were not used.

     

     

  • What payment methods do Quickflix accept? Read +Close

    We accept payment via credit card and PayPal. Your payment method can be changed anytime through the My Account section of the website.We accept payment via credit card and PayPal.

  • What payment security does Quickflix use? Read +Close

    Quickflix uses first class encryption software (known as 128 bit SSL technology) to encrypt your payment details.

  • What is the Quickflix PIN used for? Read +Close

    Quickflix will store your payment details on its secure servers. By setting-up a Quickflix PIN any future purchases, such as Pay Per Play movies, can be made quickly, easily and securely by just adding your 4-digit PIN rather than having to enter your entire payment details again.

  • What do I do if I have forgotten my Quickflix PIN? Read +Close

    If you have forgotten your Quickflix PIN we will need you to re-enter your Payment Details for security reasons after which you will be prompted to set-up a new Quickflix PIN. You can do this at anytime under the Payment Details section of My Account.

  • Can I change my Quickflix PIN and Payment details? Read +Close

    Yes, you can change your Quickflix PIN and Payment details at anytime under the Payment Details section of My Account.

  • I think I have been incorrectly charged, what do I do? Read +Close

    You may view your transaction history under the My Account section of the website by clicking on the Payment Details link. If you are still concerned that you have been incorrectly charged, you may either email or call the Member Care team.

  • How do I cancel my subscription? Read +Close

    If you are currently on a Free Trial and wish to cancel before your first subscription payment is due you can do so through our website. Please sign-in to Quickflix and refer to the My Account section of the website. Under the My Subscription section you will be able to cancel your Free Trial.

     

    If you are already a paying subscriber you will need to call our Member Care Team to cancel your subscription. Your monthly subscription charge will not be refunded of part refunded if you choose to cancel part way through a billing period.

     

    Please note, if you have Quickflix DVD & Blu-ray as part of your subscription, we allow 7 days after cancellation of your subscription to return any DVDs or Blu-rays that you have out. Quickflix reverses the right after this time to charge a replacement fee of $39.95 for each outstanding DVD and $49.95 for each outstanding Blu-ray Disc.

     

    If you cancel your subscription, you can still sign-in to the website at any time to purchase Pay Per Play streaming titles with no commitments or to reactivate your subscription again under My Account.

  • If I stream a movie will it count against my broadband allowance? Read +Close

    Yes. You will use up some of your broadband allowance when you stream a movie or TV episode. Your broadband allowance is simply a limit on the amount of data that can be transferred over your broadband connection. Any internet use counts towards your total broadband usage. If you are near your limit, you should check with your Internet Service Provider (ISP) how much of your allowance is remaining before watching a movie.

     

    The total size of a movie varies from title to title, largely depending on the length of the movie. As a guide, a 90 minute movie will require approximatley 1GB of data transfer if you watch it from beginning to end and a half hour TV episode will require approximately 0.35GB. The file size for each movie and TV show is displayed alongside the synopsis. If you are concerned with your data usage limit we suggest you consult your Internet Service Provider (ISP) to determine your data allowance, and whether it is appropriate for the Quickflix service.

     

    Also, please be aware mobile broadband services have fluctuating performance that may affect the quality of your playback.

Account Settings

  • What do I do if I have forgotten my password? Read +Close

    If you have forgotten your password click on the Sign In link in the top right hand corner of the website and then click on the ‘Forgotten password?’ link and follow the instructions.

  • How do I update my personal details? Read +Close

    To update your personal details, Sign In and click on the My Account link in the top right hand corner of the website. In the My Account section you can update all of your account details.

  • Why is my Membership on hold? Read +Close

     

    If for some reason we are unable to bill you, your Membership will automatically be placed on hold; if you have Quickflix DVD & Blu-ray included in your subscription no further discs will be sent to you and if you have Quickflix Streaming in your subscription you will no longer be able to stream movies or TV shows. When you are placed on hold, we will contact you via email advising you that you need to take action.

     

    While you are on hold your Membership will still accrue standard monthly charges. These charges will be included in your first payment after you come off hold.

     

    Please note that if you take no action on your account to resolve the issue once we have notified you, you will remain on hold for 60 days and then we will cancel your Membership. If you have Quickflix DVD & Blu-Ray as part of your subscription, we allow 7 days after cancellation of your subscription to return any DVDs or Blu-rays that you have out. Quickflix reverses the right after this time to charge a replacement fee of $39.95 for each outstanding DVD and $49.95 for each outstanding Blu-ray Disc.

Other Questions

  • What is Quickflix’s Privacy Policy? Read +Close

     Quickflix takes the privacy of your details seriously. Quickflix will not disclose or sell your personal information to any other organisation under any circumstances, without prior permission.

    Please read our detailed Privacy policy for further information.

  • Do Quickflix Streaming movies and TV shows have subtitles and Closed Captions? Read +Close

     

    If subtitles have been provided by the studio, we will provide them as part of our service. We are also working with the studios to provide Closed Captioning in the future.

     

  • I am having problems signing-in to or using the Quickflix website: Read +Close

     

    Problems signing in or using the Quickflix website are usually because you need to delete your cookies and/or add Quickflix to your trusted sites list.

    What is a Cookie?

    A cookie is a file created by an Internet site to store information on your computer, such as your preferences when visiting that site. When you visit a site that uses cookies, the site might ask your browser to place one or more cookies on your hard drive.

    What are Trusted Sites?

    Trusted sites are sites you have specifically indicated to be ones that you trust not to damage your computer or information. The security level for trusted sites is set to medium (but you can change it to any level).

    The instructions to delete cookies and/or add Quickflix to your trusted sites will vary depending on the browser you are using. Please use your browser’s Help to get the instructions on how to do this.

    If you are still experiencing problems accessing our website once you have done the above, please contact our Member Care Team who will  attempt to assist you.

  • Do Quickflix have any relationship to Netflix? Read +Close

    Quickflix is not related or affliated with Netflix.  

    Quickflix is an Australian equivalent of the Netflix service providing streaming of movies and TV shows on a range of internet connected devices and DVD & Blu-ray by post on a monthly subscription basis.  Quickflix also offers access to the latest movies and TV shows via Pay to Play or Pay to Own.