How can we help?

Quickflix is Australia's largest online movie rental company, offering a variety of smart new ways to discover and enjoy great movies and TV shows.

Quickflix Post

Get DVDs & Blu-rays delivered straight to your letterbox, then watch and return in our pre-paid envelope and your next choices will be immediately dispatched.

Quickflix Play

Unlimited streaming from a library of hundreds of blockbuster movies & TV shows, including the best from HBO & the BBC.

Pay Per Play

Purchase and stream movies one at a time. Choose from a great selection of brand new and classic titles.

Play Plus

Top-up your Quickflix Play viewing with additional selections of premium content.

To take up a Quickflix subscription or to purchase a Pay Per Play title, you will need to become a Quickflix Member. To become a Member you must be an Australian resident, at least 18 years of age, have a valid credit card or PayPal account and an email address.

A Free Trial is a period during which new Quickflix Members may try our services without charge.

The duration of a Free Trial offer will be shown on our website when you sign-up or if you have a promotional offer on the relevant promotional material. The length of Free Trial offers may differ and any special Terms or Conditions will be highlighted.

You will not be charged during any Free Trial period but a pre-authorisation request will be made against your nominated payment card, which puts a temporary hold on a small token amount of money, a bit like when you rent a car or check into a hotel. This money is never transferred to Quickflix, and is only held by the bank for a short period before being released back to the account. This ensures that we are able to issue debit requests against nominated payment card should you wish to continue your subscription beyond the free trial period. The pre-authorisation amount is currently $0.01.

The first charge to your nominated payment card will be at the end of the Free Trial period and will be for your first month’s subscription payment and your Joining Fee. If you cancel your subscription before the end of the Free Trial period you will not be charged.

Free Trials are only available to new Quickflix Members and are limited to one per household.

If you have had a Free Trial in the past and would now like to take up a Quickflix subscription, you can do so by using your original username and password to sign-in and then selecting a new subscription package under My Account. If you experience any problems please contact our Member Care team who will be more than happy to assist.

Quickflix offers a range of great value subscriptions for both our Post and Play services. Click here to see our current pricing.

You can also purchase individual movies for streaming with our Pay Per Play service for just $5.99 each.

If you’ve received a special offer from Quickflix or its partners it's important to follow the instructions accompanying the offer. If your offer instructs you to go to a specific web page on our site, be careful to type in the correct web address.

If you have a special offer promotional code but you don't have a specific web page address, you can enter the code here and complete your sign-up. 

Yes, you can change your Quickflix subscription package at any time under My Account.

If you wish you discuss which subscription would suit you best please contact our Member Care Team who will be only too happy to help.

Choose

Once you’ve signed-up for your Free Trial, simply browse our website for the DVDs or Blu-rays that you want to watch. Each title will have a “+ DVD” or “+ Blu-ray” button either below it or when you hover your mouse over the cover. Once selected, this will add the title to your Queue.

Receive

As soon as you’ve added at least two titles to your Queue we’ll started posting them out to you. Each disc is sent separately in a special envelope that you can use to return it, with all postage pre-paid.

Watch

Watch our great range of movies and TV shows when it suits you and as often as you like. There are no due dates or late fees, so you can enjoy them in your own time and send them back when you’re done.

Return

When you’ve finished watching, just post it back using the special pre-paid envelope supplied. As soon as we receive one of your discs back we’ll send you another one from your Queue straight away.

Quick Tips:

1. You can see all the titles you have already selected under the My Queue section of the website. You can use this section of the site to manage and prioritise what’s in your Queue.
2. To get your next discs even sooner, as soon as you’ve put one in the post box, you can advise us online by ticking the returned box at the top of the My Queue page and we’ll send your next one straight away.

Quickflix uses Australia Post to send and return DVDs & Blu-rays.

Please allow 1-3 days for delivery in metropolitan areas and up to 4 days for rural and interstate deliveries. Please note: delivery to remote areas may take longer.

Quick Tip:

To get your next discs even sooner, as soon as you’ve put one in the post box, you can advise us online by ticking the returned box at the top of the My Queue page and we’ll send your next one straight away.

If you are a new Member you will need to add at least 2 DVDs or Blu-rays to your Queue before we can start sending discs out to you.

So we can ensure a continual supply of great entertainment we recommend having a minimum of 10 titles in your Queue at all times and ideally around 20.

Quick Tip:

If you're looking for ideas for something to watch, try My Recommendations. Once you start watching and rating movies and TV shows on the website we'll start to understand your tastes and can recommend you other things that we think you will like.

We will always do our best to send you choices from your top 10.

Our dispatch process works in two stages. The higher the title is prioritised in your Queue, the higher you are in our list of people waiting to receive that title. Then we look at the amount of time you have had a title at that position. For example, if 10 Members have Avatar prioritised at #1 in their Queue, the Member who has had that title prioritised #1 for the longest period of time will get it first. You can prioritise your titles in your Queue in two ways; either click the up and down arrows for the title you would like to move until it reaches the position you would like, or click on the hand symbol to drag and drop the titles where you would like them positioned.

On the My Queue page we will give you an indication of the likely wait time for a particualr title based on the number of copies we have available and the number of people that have it in their Queue:

Quick Picks

We have plenty of copies of these titles and/or the demand is low, so if you place it at the top of your Queue you’ll likely receive it next.

High Demand

Although we've got plenty of copies of these titles, a lot of Quickflix Members have requested them, so you may have to wait a little while before one is sent to you.

Long Wait

We have limited copies of these titles and demand is high, so it may take a while before you receive one.

Coming Soon

These titles aren’t yet available on Quickflix but you can add them to your Reserved Queue. As soon as they are available on Quickflix they will automatically transfer over from your Reserved Queue to your main Queue.

This is where we save your requests for DVDs or Blu-rays that have yet to be released or where we have temporarily run out of stock. Once a DVD or Blu-ray in your Reserve Queue becomes available it will move from the Reserve Queue to the bottom of your main Queue, ready for you to prioritise accordingly.

Quickflix can help you find great movies and TV shows that you'll love using our recommendations engine. All you have to do is tell us a bit about the things you like by giving star ratings to those movies and TV shows that you’ve seen, whehter through Quickflix or elsewhere. The more that you rate the better we will get to know your tastes and our recommendations for you will improve. Your ratings also help us to recommend great titles to other members.

To improve the recommendations we provide you can adjust your Recommendations Settings here.

Once signed-in you can rate titles wherever you see them on the site by clicking on the star ratings. You can also review your Quickflix history and add ratings under My Account.

If you wish to add a written review to share, please take care to not include any comments that could be considered inappropriate or discriminatory.

If you've lost the replied paid envelope please place the disc in its protective sleeve and return in a blank envelope using the following replied paid address; Quickflix, Reply Paid 9904, In your capital city. This will reduce any delays in us sending a replied paid envelope to you.

Quickflix Play gives you unlimited streaming from a library of hundreds of blockbuster movies and TV shows instantly, including the best from HBO & the BBC.

Qucikflix Play streaming services can be accessed across a range of Internet connected devices including:

• PC & Mac
• Xbox
• iPhone, iPad & iPod Touch
• Samsung Galaxy SIII and selected Samsung Android SmartPhones/Tablets
• Samsung TV, Blu-ray players and BD Home Theatre Systems with SmartHub
• Playstation 3®
• Sony Bravia TVs, Blu-ray players and BD Home Theatre Systems
• Panasonic TVs with Viera Connect
• Kogan Smart TV HDMI Dongle

No. Quickflix Play allows you to stream as many of the movies or TV Shows in our library as you like and as often as you like.

Charges for data usage by your Internet Service Provider (ISP) are not included or covered by Quickflix. We suggest speaking with your ISP if you have any concerns about your data usage.

No. Quickflix Play is a streaming based service, so your viewing device has to be connected to the Internet in order to stream and watch content.

Quickflix Pay Per Play titles can currently be purchased and streamed on the following devices:

• PCs & Macs (via the Quickflix website)
• 2012 Model Samsung SmartHub TVs (via the Quickflix App)
• 2011 & 2012 Model Panasonic Viera TVs (via the Quickflix App)

Pay Per Play will be supported on more Quickflix Apps in the near future.

Our studio partners do not permit Pay Per Play purchases to be watched on more than one unique device.  Once you start watching a Pay Per Play movie on a particular device that is the only device on which you can continue to play the movie.

You will have 48 hours from the time of purchase to watch the movie as many times as you like on the same device.

You can check your purchase history and the dates for all viewing rights for your Pay Per Plays under My Account.

No. Anyone can purchase a Quickflix Pay Per Play movie . All you need to do is provide your payment details and you can be watching a movie instantly! When you purchase a Pay Per Play movie you will automatically become a Quickflix Member, which is free for first time Pay Per Play customers and there are no commitments required to make any further purchases.

HD Pay Per Play is not currently available on PC and Mac. It will be on other devices in the near future. Watch this space!

Charges for data usage by your Internet Service Provider (ISP) are not included or covered by Quickflix. We suggest speaking with your ISP if you have any concerns about your data usage.

Quickflix offers a range of Play Plus content that is exclusive to Members that have Quickflix Play as part of their subscription. Play Plus includes content of an Adult nature.

Our range of Play Plus Adult titles can only be accessed by Quickflix Members who have a subscription to Quickflix Play. Access requires the purchase of a Day Pass for an additiuonal fee that will give the Member 24hours access to all of the movies in the Play Plus Adult collection. Members who do not have access to Quickflix Play will need to upgrade their subscription to include Play before they can purchase an Adult Day Pass.

Play Plus Adult is currently only available to view on the following devices but all Day Passes must be purchased via the website first:

• PCs & Macs (via the Quickflix website)
• 2012 Model Samsung SmartHub TVs (via the Quickflix App)
• 2011 & 2012 Model Panasonic Viera TVs (via the Quickflix App)

The ratings for our Adult titles are R18+ (Restricted to 18 and over). They contain material that is considered unsuitable for exhibition to persons under the age of 18. People under said age may not buy, rent, exhibit or view these films.

Quickflix Members who already have a Quickflix Play subscription can purchase a Play Plus Adult Day Pass for $6.99. A Day Pass is valid for 24 hours from the time and date of purchase and provides access to all movies available in the Play Plus Adult collection.

A Day Pass can only be purchased from the Quickflix website.

Once a Day Pass has been purchased, Play Plus Adult content can then be streamed on the following devices:

• PCs & Macs (via the Quickflix website)
• 2012 Model Samsung SmartHub TVs (via the Quickflix App)
• 2011 & 2012 Model Panasonic Viera TVs (via the Quickflix App)

Quickflix has an ever expanding range of content.  We have now included some R18+ adult content in a separate and password-protected part of the Quickflix site.  We also have Parental Controls available so that you can control who sees it.

Quickflix aims to provide different content for different interests and tastes.  We have listened to customer feedback and expanded the range of content available. We are constantly looking for new content to satisfy our customers’ needs. 

No. Quickflix Play Plus Adult is a streaming based service, so your viewing device has to be connected to the Internet in order to stream and watch content.

To get the most out of Quickflix Play streaming you will need a minimum Internet connection speed of 1.5Mbps. To view high definition movies on Sony Bravia devices you will need a service that operates at a speed of at least 3.5Mbps.

The number of devices you have connected to your Internet connection may also affect the speed of your broadband service. For optimal streaming performance please make sure you have closed any other Interent connected devices or applications that may be using up bandwdith. The quality of your broadband service may also vary at different times of the day which is Internet service provider dependent.

Note: If you are on a public Wi-Fi connection you may be prevented from streaming video content if the Wi-Fi connection has a firewall in place.

Depending on the speed of your Internet connection, you may need to allow a few minutes for your movie to buffer before the title starts to play. Buffering is when your device is loading enough of the stream in advance so that you can enjoy continuous uninterrupted playback thereafter.

If nothing happens after a few minutes attempt to play the title again or select another title. If this does not work, please check your Internet connection is working by testing another Internet connected device (e.g. try looking at another website on your computer). We also suggest that you check other household members are not attempting to download large files which may affect the performance of your Internet service.

If you are still not able to play a movie please contact our Member Care team.

If you are still experiencing problems, please contact our Member Care Team.

To watch High Definition content you will need a minimum connection speed of 3.5Mbps. The quality of your broadband service may vary at different times of day which is dependent on your Internet service provider. For the best Quickflix viewing experience, we suggest that you limit the number of other devices using your Internet connection.

If you have a Quickflix Play subscription you can stream movies & TV Shows on up to 5 different devices (PCs, Macs, Connected TVs, Tablet & Mobile devices) and on up to 3 devices simultaneously. 

Each new device will automatically be registered to your Quickflix account when you first stream a movie or TV show from it. If you have reached your limit of 5 unique devices, you will need to deregister an existing device before you can register another device. To manage your device registrations head to the My Account section of the Quickflix website and select Manage My Devices.

A unique device may be registered and deregistered at will. If a device has been registered to two different Quickflix accounts within the previous 12 months, it cannot be registered to another account. Please refer to our Terms and Conditions for further information.

For Sony Bravia devices you will also need to de-register your device with Sony on the Sony website: https://account.sonyentertainmentnetwork.com/login.action

Please note that deregistering a device does not cancel your subscription; to cancel your subscription please call our Member Care Team.

To stream Quickflix movies or TV Shows on a PC or Mac you will need the following minimum operating hardware and software:

PC          

• Minimum operating system of Vista (2007) or newer such as Windows XP or Windows 7.
• x86 or x64 gigahertz (GHz) or higher processer with 512MB RAM.
• Microsoft Silverlight 5.0 or later.

MAC     

• Minimum operating system of OS X 10.6 or newer
• Intel CPU
• Microsoft Silverlight 5.0 or later.

Note: Microsoft Silverlight 5.0+ is a browser plugin required to stream Quickflix content on a PC or Mac. When you first press Play on a movie title, if you don't have the latest version of Silverlight, you will be prompted to download and install it.

You can also pre-install Microsoft Silverlight 5.0 for your system via the links below:

Download installer for Windows

Download installer for Mac

Microsoft Silverlight 5.0 is a free web media player that enables to you access rich internet applications and media such as Quickflix streaming.  To stream Quickflix movies & TV shows you will need to install Microsfot Silverlight 5.0 to your PC or Mac.  

To get Microsoft Silverlight 5.0 for your system, please use the links below to download and run the installer files:

Download installer for Windows

Download installer for Mac

If you have Microsfot Silverlight 5.0 installed you should already be be set-up to stream Quickflix Play content.

Important Note Regarding Microsoft Silverlight 5.1

Microsoft have released a newer version of Silverlight 5.1 but it is not yet compatible with Quickflix streaming. When you start to stream Quickflix content using Silverlight 5.0 you may receive prompts from Microsoft to update to version 5.1. Please do not update at this time as you will no longer be able to stream Quickflix content; simply choose the option to continue running version 5.0.

If you have have already upgraded to Silverlight 5.1, see the additional notes in this section about 5.1 and instructions for downgrading back to version 5.0.

As soon as Quickflix is able to support version 5.1 we will let everyone know and update this advice.

Important Note About Microsoft Silverlight 5.1

Microsoft have released a newer version of Microsoft Silverlight 5.1 but it is not yet compatible with Quickflix streaming.

When you start to stream Quickflix content using Silverlight 5.0 you may receive prompts from Microsoft to update to version 5.1. Please do not update at this time as you will no longer be able to stream Quickflix content; simply choose the option to continue running version 5.0. As soon as Quickflix is able to support version 5.1 we will let everyone know and update this advice.

If you have already upgraded to Silverlight 5.1 and are no longer able to stream Quickflix content, you can downgrade your version of Silverlight by uninstalling Silverlight 5.1 and then reinstalling the 5.0 version using the links below:

Windows Users

Step 1:

Depending on what version of Windows you have, the instructions for uninstalling Silverlight 5.1 are slightly different:

• Select 'Start', then select 'Control Panel' and then under the 'Programs' section select 'Uninstall a program'.
• Select Microsoft Silverlight and then select 'Uninstall'.

• Select 'Start', then select 'Control Panel' and then under 'Programs' select 'Uninstall Microsoft Silverlight', then click 'Uninstall'.

Windows XP

• Select 'Start' then 'Settings' and select 'Control Panel'
• Under 'Programs' select 'Uninstall a program' and then 'Remove a program'.
• In the list of programs, select 'Microsoft Silverlight' and then select 'Uninstall'.

Mac Users

• Click on your desktop
• Click on the ‘Go’ menu at the top of the screen, scroll down and select ‘Utilities’
• You’ll see the Applications > Utilities folder contents. Find and double click on icon for the program ‘Terminal.
• A console window will open up. Copy and paste the following two commands carefully into the console and press return after each one:

Step 2: 

For the best performance on a PC we recommend Internet Explorer 8 (or above) or Chrome 4 (or above). For Mac users, we recommend using Safari (4 or above) or Chrome (5 or above) browsers. You may experience difficulties using Silverlight via the Firefox Browser

If you are using the Silverlight player with a Firefox browser for the first time you may experience some performance issues with trying to view movies in the full-screen mode.

This is a known issue and we have developed a workaround to enable you to watch streaming titles full-screen from Firefox:

1. Open an alternative browser such as Internet Explorer 8, Chrome or Safari & select a Quickflix Movie to stream.
2. When the movie starts streaming in the alternative browser, select the full-screen mode.
3. You should then see a Silverlight pop-up box asking you to confirm the full-screen settings; select “Yes” and tick “Remember my answer”.
4. Return to using your Firefox browser and the Silverlight settings for full-screen mode should now be active.  We also recommend that you restart Firefox.

Yes you can. All you need is a suitable cable (we recommend HDMI as it will carry both video and audio) and then plug one end into your computer and the other end into your TV, select the HDMI input on your TV and you’re ready to go!

If you don’t have an HDMI cable (or HDMI ports on both your computer and TV) you can use other cables but that means you will also need to connect up your audio separately.

A tablet, laptop or desktop that runs Windows 8 (32 / 64 bit) or Windows RT.

Navigate to the Windows Store from the Metro screen.

Search for Quickflix and install the free app.

Once you have downloaded and opened the Quickflix Windows 8 App, select ‘Your Account \ Sign In’ from the Settings menu or from any Movie or TV episode page. Enter your Quickflix email address and password and select Submit.

Once you have entered your Quickflix Account details you will remain signed in on each subsequent application start-up.

 If you wish to Sign Out of the  Quickflix Windows 8 App you can do so at any point from the Settings menu.

Your Windows 8 device will automatically be registered to your Quickflix account when you stream your first title.

To use the Quickflix app, you need the following:

• An Xbox LIVE Gold membership
• At least 75 megabytes (MB) of available space
• A Quickflix Play or Post & Play subscription

1. On your console, sign in with your Xbox LIVE gamertag. (Xbox LIVE Gold Membership is required.)
2. Go to Apps and select Browse Apps.
3. Browse for Quickflix.
4. Select Quickflix to download and install the app. After the download, the app automatically starts, and you can browse through the catalog and view details about the available content.

Once you have downloaded and opened the Quickflix App, select 'Sign In to Quickflix' from the Settings menu or from any Movie or TV episode page. Enter your Quickflix Username (your email address) and password and select login.

Once you have entered your Quickflix Account details once they will be associated with your Xbox profile and you will not need to re-enter them the next time you use the Quickflix App with the same Xbox profile.

If you wish to Sign Out of the Xbox App you can do so at any point from the Settings menu.

Yes, Kinect works with Quickflix. You will be able to search, play, pause, fast-forward and rewind faster by using your voice or by hand gestures.

Not just yet but Quickflix Pay Per Play will be coming soon to the Xbox App.

There are two Parental Control systems that co-exist on the Xbox.

Xbox Family Settings

If you use the Xbox Family Settings to control which movies and TV shows can be watched through Xbox LIVE, the Quickflix app will follow these settings. For example, if you prohibit watching of TV-MA-rated programs on your console, those programs will be marked with a "restricted video" icon in the Quickflix app. To play a locked item, an adult must enter the Family Settings pass code.

Quickflix Parental Controls

If you have activated the Quickflix Parental Control system via the Quickflix website, the Xbox App will require you to enter your Quickflix Parental Control PIN.

If you have both systems activated you will be required to enter two PINs for restricted content. If your PINs are different for the Xbox and Quickflix systems, be sure to enter the correct PIN in the corresponding fields.

You will require an Xbox LIVE gold membership in order to access and downlaod the Quickflix App.

Please refer to the Xbox website for more information. 

Look for the Quickflix Play application on the cross media bar / menu of your Playstation. Click on the Quickflix logo to open up the application and Sign-In using your usual Username and Password.

You will need to download the Quickflix app from the Apple App store.  To find the app, enter Quickflix into the search field of the App store and download the app for free of charge. Once installed you will need to Sign-In with your usual Qucikflix username and password and you should be ready to go!

No. Our obligations to the content owners with regards to copy protection prevents this functionality.

This functionality is native to these Apple devices.   To resume the title once you have removed your headphones, tap the screen to present the player controls and press the play button.

Check your internet connection is still active.  You can do this by opening a browser on your iPhone or iPad and attempt to access a different website.  If you are using WiFi, we also suggest that you check other household members are not attempting to download large files which may impact your service.

If you are experiencing difficulties with the App, we suggest you undertake a hard reset of your iPhone or iPad.  To do this press and hold the power button until you see the Power Off option on the device screen.  If that doesn’t work, we recommend you follow the steps below:

1. Close the app.

2. Double-click the home button which should show the multi-tasking shelf.

3. Locate the Quickflix app icon and hold your finger on it until the 'X' appears and close it.

4. Close the multi-tasking shelf by double-clicking the home button again.

5. Go to Settings and put the device into 'airplane mode'. Then retrun back to connected mode.

6. Relaunch the app and try to stream again.

Quickflix Play is now available on an exclusive range of Samsung Android phones and tablets and is prelaoded ontot he following models where they have been sold in Australia:

• Samsung Galaxy S3 smartphone operating on Android ICS 4.0 or higher.
• Samsung Galaxy Tab 1 & 2 operating on Android Honeycomb 3.2 or higher.
• Samsung Galaxy smartphones operating on Android Gingerbread 2.3 or higher.

Simply head to the Samsung Apps store on your device and search for “Quickflix”. If the device is compatible you’ll find the red Quickflix logo, just hit download and install.

For Samsung Galaxy S3 smartphones and the Galaxy Tab 2, Quickflix has been preloaded onto the device, so all you need to do is locate the red Quickflix logo to launch and download the application.

For all other compatible Samsung Android devices head to “Samsung Apps” from your application menu and search for Quickflix to download our application. The Quickflix application is only available through Samsung Apps store – it is NOT available through Google Play or other Android markets.

Note: The Quickflix Play application will not work on “rooted” or “jail broken” Samsung Android devices

On compatible devices you’ll find the “blue” tab denoting that Play Plus content is available. In order to watch Play Plus content you must purchase a Day Pay via the Quickflix website. Head to My Subscription under My Account and to purchase a Day Pass. Once you have purchased the Day Pass you can watch Play Plus content on all compatible devices for 24hours from the time of purchase.

Quickflix Play is now available on an exclusive range of BlackBerry phones on the following models:

• BlackBerry 10 Z10
• BlackBerry 10 Q10

Simply head to the BlackBerry World on your device and search for “Quickflix”. If the device is compatible you’ll find the red Quickflix logo, just hit download and install.

The Quickflix application is only available through the BlackBerry World – it is NOT available through Google Play or other Android markets.

Note: The Quickflix Play application will NOT work on “rooted” or “jail broken” BlackBerry devices

Quickflix Play is available on on all 2010 to 2012 model Samsung TVs, Blu-rays and Home Theatre Systems that feature the Samsung SmartHub.

• On compatible 2012 devices, the Quickflix Application is pre-loaded on the SmartHub, so simply select the Quickflix logo to launch the application.
• On 2010-2011 devices you will need to download the Quickflix Application from the Apps section of the SmartHub first and then select the Quickflix logo to launch.

Once you've launched the Quickflix Application, sign-in using your normal Username and Password.

Your device will automatically be registered to your Quickflix account when you stream your first title.

To access Quickflix Play on Sony Bravia devices, you’ll need to register your device via Sony first:

Step 1:

Using your PC or MAC open a browser and head to http://account.sonyentertainmentnetwork.com

Step 2:

Create or Sign-In to your Sony Account.

Step 3:

From the Home tab, click 'Activate a Device' and follow the instructions to register your Sony device to your Sony Account. If you have already activated your device proceed to Step 4 below.

Step 4:

From the Home tab, click on the 'Manage Premium Services' link and then select Quickflix from the list of Premium services and click on the 'Enable Service' button.

Step 5: 

You will then be redirected to the Quickflix website; follow the instructions to either link your existing Quickflix Account to your Sony device or set-up a brand new Quickflix Account. This process will complete the registration of your Sony device and you will be able to start streaming Quickflix content on your device (subject to your subscription package including access to Quickflix Play).

Firstly, ensure your device is connected to the internet either with a LAN cable or wirelessly (depending on the Sony device you have a Sony dongle (Wireless USB drive) may be required to connect wirelessly). You will also need to connect your Sony Bravia Blu-ray player to your TV using an HDMI cable or other means (please refer to the manual for your TV for further information).

All content on the Quickflix service is rated in accordance with the government censorship ratings.

As a Member it is important that you control who has access to your account to avoid any fraudulent use. It is also part of the Quickflix Terms and Conditions that you are responsible for preventing access by minors to inappropriate content.

To control access to content on connected Sony Bravia devices with Quickflix, select the following item on the menu system of your Sony Bravia device:

Menu > Settings > System Settings > Parental Lock

Follow the prompt on screen to change the control settings. 

As an additional security precaution, Quickflix provides a Parental Control function that limits access to certain classifications of content across all other platforms that Quickflix is available on. You may limit access on these platforms by creating a Personal Identification Number (PIN) which is separate to your Quickflix account password.

To manage your Parental Control settings head to the My Account section of the website and follow the instructions under the Parental Control section.

You will need a compatible Panasonic Viera TV to access the Quickflix service.

Ensure your TV is connected to the Internet and press the Viera Tools button (green button) on your remote control.    Select VIERA CAST or VIERA CONNECT – if Quickflix is available on your device you will see the Quickflix logo in one of the tiles on your TV screen; click on the tile to launch the Quickflix application.

Quickflix is preloaded on the Kogan Dongle. Simply find the red Quickflix logo on the home screen and download the latest version of the Quickflix application

For new Members, head to www.quickflix.com.au/kogan for the latest trial offer.

Existing Quickflix Play Members can simply login and enjoy

If your dongle isn't retaining the latest installation of Quickflix, please uninstall the current application that you have and

then try the following steps.  

1. Open the web browser on your Kogan Agora Smart TV Dongle and go to:  http://kogan.com/qfxapp 

2. The Quickflix application file "QuickflixV1.apk" will download to your Dongle.  

3. Use the menus to choose: Apps => FileManager => SD Card => Download.  

4. Click on QuickflixV1.apk and follow the prompts on the screen to install the Quickflix application.   

5. Open the Quickflix application and it should work normally.   

Please contact support@kogan.com if you have any further questions.

You will need the Humax HDR-7500T Digital TV Recorder to access the Quickflix service.

Ensure your Digital TV recorder is connected to the Internet and an audio visual cable is connected from the Digital TV Recorder to the TV. Press the TV Portal button on your Humax remote control. You will see the Quickflix logo on one of the tiles on your TV Screen; click on the tile to launch the Quickflix application.

As a Member it is important that you control who has access to your account to avoid any fraudulent use. It is also part of the Quickflix Terms and Conditions that you are responsible for preventing access by minors to inappropriate content.

As an additional security precaution, Quickflix provides a Parental Control function that limits access to certain classifications of content based on provision of an additional Personal Identification Number (PIN) that is separate to your Quickflix Account Password.

You can manage your Parental Control settings through the Quickflix website. Any restrictions you place on accessing content will be applied across all platforms that Quickflix is available on with the exception of Sony Bravia devices, which have their own control functionality (further details can be found below).

Click here to manage your Parental Controls or click on the link in the My Account section of the website and follow the instructions.

All content on the Quickflix service is rated in accordance with the government censorship ratings.

As a Member it is important that you control who has access to your account to avoid any fraudulent use. It is also part of the Quickflix Terms and Conditions that you are responsible for preventing access by minors to inappropriate content.

Head to your Sony device and select the following menu items:

Menu > Settings > System Settings > Parental Lock

Follow the prompt on screen to change the control settings.  

As an additional security precaution, Quickflix provides a Parental Control function that limits access to certain classifications of content across all other platforms that Quickflix is available on, based on provision of an additional Personal Identification Number (PIN) that is separate to your Quickflix Account Password.

To manage your Parental Control settings head to the My Account section of the website and follow the instructions under the Parental Control section.

You can connect your Facebook and Quickflix accounts in a number of ways:

1. When you sign-in to your Quickflix account you can select the Facebook button:
   • The first time you do this you will be prompted with a pop-up box to sign-in to your Facebook account and then you will be prompted to sign-in to your Quickflix account which will then link the two accounts.
   • The next time you visit the Quickflix site, you can just sign-in using your Facebook details or if you already have Facebook open in your browser you will automatically be signed-in.
2. If you are already signed-in to your Quickflix account, head to the My Account section of the website and click on the 'Manage Sharing' tab and follow the process outlined above.
3. You can also share any page on the Quickflix website at any time by clicking on the share links and signing-in to your Facebook account.

You can link your Quickflix account with your Twitter, Windows Live or Google+ accounts using the same methods outlined above.

Yes you can. Simply sign-in to your Quickflix account and go to the My Account section of the website. On the Manage Sharing tab you will have the option to connect your Quickflix account to your Facebook account and you can then choose whether you want to automatically post certain events and actions to your Facebook feed, such as when you order a DVD, stream a Movie or write a review.

You can automate sharing your Quickflix activity on your Twitter, Windows Live or Google+ accounts using the same method outlined above.

You can rate or add reviews for any of the movies or TV shows available on Quickflix via the Quickflix website. Simply click on the number of stars you wish to give a title anywhere you see them on the website. You can also add a detailed review on the home page for each title.

By rating titles you’ve seen it enables us to make better recommendations for titles you might like to see next. The more you rate the more we know about your likes and dislikes and the better our recommendations become. Your ratings also help us to recommend great titles to other members.

If you are writing a review, please take care to not include any comments that could be considered inappropriate or discriminatory. Reviews containing such material will not be published.

If you have signed up for a Free Trial, Quickflix will not charge you during the free trial period. However, a pre-authorisation request will be made against your nominated payment card, which puts a temporary hold on a small token amount of money, a bit like when you check into a hotel. This money is never transferred to Quickflix, and is only held by the bank for a short period before being released back to the account. This ensures that we are able to issue debit requests against your nominated payment card should you wish to continue your subscription beyond the free trial period. The pre-authorisation amount is currently $0.01.

The first charge to your nominated payment card will be at the end of the Free Trial period and will be for your first month’s subscription payment and your Joining Fee. If you cancel your subscription before the end of the Free Trial period you will not be charged.

If you have taken up a Quickflix subscription with a free trial period, your first subscription payment will be charged at the end of the free trial period. If you did not sign-up to a subscription with a free trial period, you will be charged as soon as you complete your registration details. All new Members will be charged an additonal one-off Joining Fee of $12.99 with thei first month's subscription payment. 

Subsequent payments are then due every month.  Your bank statement will show our merchant trading name - Quickflix.com.au - and the monthly charge.

If you take up a Quickflix subscription there is a one-off Joining Fee charge  of $12.99. This charge is added to your first monthly subscription payment.

The Joining Fee is not charged for Pay Per Play purchases.

Yes, you can change your Quickflix subscription package at any time under My Account.

If you wish you discuss which subscription would suit you best please contact our Member Care Team who will be only too happy to help.

We don’t want you to pay when you’re not using our service, so we allow all our Members to have a subscription payment holiday of up to 1 month a year.

To take a subscription payment holiday go to My Account and select the duration you would like to take (maximum of 1 month) or enter a specific date. You can reactivate your subscription at any earlier time if required.

Please note, your subscription will continue to be billed whilst you have Quickflix discs, so if you’re intending on taking a subscription  holiday make sure you send back all discs well before your next bill date.

If you start a subscription holiday mid month, your next billed month will be adjusted for the days paid for in the prior month that were not used.

We accept payment via credit card and PayPal. Your payment method can be changed anytime through the My Account section of the website.We accept payment via credit card and PayPal.

Quickflix uses first class encryption software (known as 128 bit SSL technology) to encrypt your payment details.

Quickflix will store your payment details on its secure servers. By setting-up a Payment PIN any future purchases, such as Pay Per Play movies, can be made quickly, easily and securely by just adding your 4-digit PIN rather than having to enter your entire payment details again.

If you have forgotten your Payment PIN we will need you to re-enter your Payment Details for security reasons after which you will be prompted to set-up a new Payment PIN. You can do this at anytime under the Payment Details section of My Account.

Yes, you can change your Payment PIN and Payment details at anytime under the Payment Details section of My Account.

You may view your transaction history under the My Account section of the website by clicking on the Payment Details link. If you are still concerned that you have been incorrectly charged, you may either email or call the Member Care team.

If you are currently on a Free Trial and wish to cancel before your first subscription payment is due you can do so through our website. Please sign-in to Quickflix and refer to the My Account section of the website. Under the My Subscription section you will be able to cancel your Free Trial.

If you are already a paying subscriber you will need to call our Member Care Team to cancel your subscription. Your monthly subscription charge will not be refunded of part refunded if you choose to cancel part way through a billing period.

Please note, if you have Quickflix Post as part of your subscription, we allow 7 days after cancellation of your subscription to return any DVDs or Blu-rays that you have out. Quickflix reverses the right after this time to charge a replacement fee of $39.95 for each outstanding DVD and $49.95 for each outstanding Blu-ray Disc.

If you cancel your subscription, you can still sign-in to the website at any time to purchase Pay Per Play streaming titles with no commitments or to reactivate your subscription again under My Account.

Yes. You will use up some of your broadband allowance when you stream a movie or TV episode. Your broadband allowance is simply a limit on the amount of data that can be transferred over your broadband connection. Any internet use counts towards your total broadband usage. If you are near your limit, you should check with your Internet Service Provider (ISP) how much of your allowance is remaining before watching a movie.

The total size of a movie varies from title to title, largely depending on the length of the movie. As a guide, a 90 minute movie will require approximatley 1GB of data transfer if you watch it from beginning to end and a half hour TV episode will require approximately 0.35GB. The file size for each movie and TV show is displayed alongside the synopsis. If you are concerned with your data usage limit we suggest you consult your Internet Service Provider (ISP) to determine your data allowance, and whether it is appropriate for the Quickflix service.

Also, please be aware mobile broadband services have fluctuating performance that may affect the quality of your playback.

If you have forgotten your password click on the Sign In link in the top right hand corner of the website and then click on the ‘Forgotten password?’ link and follow the instructions.

To update your personal details, Sign In and click on the My Account link in the top right hand corner of the website. In the My Account section you can update all of your account details.

If for some reason we are unable to bill you, your Membership will automatically be placed on hold; if you have Quickflix Post included in your subscription no further discs will be sent to you and if you have Quickflix Play in your subscription you will no longer be able to stream movies or TV shows. When you are placed on hold, we will contact you via email advising you that you need to take action.

While you are on hold your Membership will still accrue standard monthly charges. These charges will be included in your first payment after you come off hold.

Please note that if you take no action on your account to resolve the issue once we have notified you, you will remain on hold for 60 days and then we will cancel your Membership. If you have Quickflix Post as part of your subscription, we allow 7 days after cancellation of your subscription to return any DVDs or Blu-rays that you have out. Quickflix reverses the right after this time to charge a replacement fee of $39.95 for each outstanding DVD and $49.95 for each outstanding Blu-ray Disc.

 Quickflix takes the privacy of your details seriously. Quickflix will not disclose or sell your personal information to any other organisation under any circumstances, without prior permission.

Please read our detailed Privacy policy for further information.

If subtitles have been provided by the studio, we will provide them as part of our service. We are also working with the studios to provide Closed Captioning in the future.

Problems signing in or using the Quickflix website are usually because you need to delete your cookies and/or add Quickflix to your trusted sites list.

What is a Cookie?

A cookie is a file created by an Internet site to store information on your computer, such as your preferences when visiting that site. When you visit a site that uses cookies, the site might ask your browser to place one or more cookies on your hard drive.

What are Trusted Sites?

Trusted sites are sites you have specifically indicated to be ones that you trust not to damage your computer or information. The security level for trusted sites is set to medium (but you can change it to any level).

The instructions to delete cookies and/or add Quickflix to your trusted sites will vary depending on the browser you are using. Please use your browser’s Help to get the instructions on how to do this.

If you are still experiencing problems accessing our website once you have done the above, please contact our Member Care Team who will  attempt to assist you.